World-Class Service

Cerner provides world-class service and support to its many healthcare clients around the globe. Cerner enables clients to deliver superior service to their clients. The organization is committed to delivering predictable, reliable and responsive service 24 hours per day, 365 days per year. Cerner offers a single point of contact for all service requests as well as common service and support processes to enable the optimal client experience.

Client Care is a key component of Cerner's client service model. As part of Cerner's Licensed Software Support Agreement, every client receives access to the 24 x 365 support from Cerner, accessible via Cerner.com or the Cerner Support hotline. Cerner associates are available via online chat or the hotline to answer questions and resolve service requests promptly. Clients may access Cerner's online client portal to log and manage service requests, search knowledge bases and connect with other clients.

Cerner is also proud of its industry-recognized support for critical issues. Client service teams feature systems-trained support analysts, technical team leaders and operations leaders that provide fast and reliable solutions to high-impact client requests.